1 Solved Question with Answers
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2017
6. (a) How will you apply emotional intelligence in administrative practices? (2017)
Emotional Intelligence can be defined as an ability to comprehend and manage one’s emotions and also of others. It is important for making sound and objective decisions thus making it crucial for success as an administrator.
EI can be applied to administrative practices in the following manner -
- Being self-aware as an administrator helps us in having a clear picture of our strengths and weaknesses. If people are self-aware, they always know their feelings and how emotions affect the people around them.
- Administrators must self-regulate themselves effectively. A
self regulated administrator would not verbally attack others, make rushed or emotional decisions and/or stereotype people or compromise values - Administrators should constantly motivate themselves and their team members thus consistently working towards their goals. This also helps in maintaining an extremely high standard for the quality of their work.
- Applying empathy in administrative practices is critical to managing a successful team or organization. Administrators with empathy have the ability to put themselves in someone else’s situation.
- By developing social skills administrators would also become great communicators thereby getting their team support and will also be good at managing change and resolving conflicts diplomatically.
To summarize emotional skills have gained
foothold in the public administration sector and are essential for good administrative practices and customer service.
